Privacy & Compliance

Data we hold

Identification documents, account instructions, transaction records and correspondence. We do not profile clients for marketing and we sell no data to third parties.

Lawful basis

Processing is carried out to perform the banking contract and to satisfy anti-money-laundering obligations under Belgian and EU law.

Retention

Records are retained for ten years after the relationship closes, as required by the National Bank of Belgium, then destroyed.

Your rights

You may request access, rectification, restriction or erasure of your data by writing to the data protection officer at our head office. We answer within thirty days.

Complaints

Unresolved complaints may be referred to Ombudsfin, the Belgian financial ombudsman, at no cost to you.